Looking to get a mechanical question answered or have you bike worked on by a professional? Lets dive into some options we here at Superhuman have to offer.
Do you offer On-Site Repair & Servicing?
Yes! We sell everything from tires to batteries right in our San Diego Showroom and we have trained mechanics that can work on everything from small adjustments to more serious repairs on your bike! As for electronically our on-site mechanics will only work on Superhuman Bikes. With that in mind in order to best help you feel free to give us a call before coming in to make sure we have the necessary parts in stock and to find the best way to help you.
I just have a technical questions or concern what do I do?
In order for us to be help you we need as much information as possible to find the best solution. If you are having any issues or would like a quote on how much a service or repair will cost please fill out all the appropriate information into our contact form and attach any pictures that can help us gain an understanding of the situation. After submitting our mechanics and support staff will review the situation and get back to you with the best possible solution!
Submit Technical Questions Here
Are there any 3rd Party companies that can service my bike?
In addition to our on-site services Superhuman has partnered with Velofix, a bike mobile repair service. If your bike requires servicing and you cannot come to our San Diego location, you can contact Velofix directly and a qualified technician trained on Superhuman e-bikes will go to your address and service your bike (U.S. only). Service fees are not covered by Superhuman.
Is my Superhuman Bike covered by a warranty?
Yes! All Superhuman bikes are protected by a 5 year 5000 mile frame warranty. Any part that has a manufacturer defect will be covered. A Superhuman customer care agent will work with you on diagnosing the issue and finding a solution. Superhuman will also ship replacement parts free of charge. You can contact Superhuman customer support by clicking the here!
For a more in depth look at our Superhuman warranty click here!
Note: The Manufacturer Warranty does not include rider damage, or typical wear and tear.